Shenzhen Sourcepro Technology Co.,Ltd

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FAQ

分类:
FAQ
2020-01-21
Answer

Try “Switch Pairing Mode”

1.check if the device has been reset and the indicator is blinking quickly.

2.check if it is 2.4GHz Wi-fi.

3.Verify the Wi-Fi password.

分类:
FAQ
2020-01-21 17:45:59
Answer

Firstly click Share, input the account (phone number or email address) you want to share, click the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

分类:
FAQ
2020-01-21 17:45:32
Answer

Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

分类:
FAQ
2020-01-21 17:45:01
Answer

Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:

1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.

1.2. Green led slowly blinks one time and repeats, which means the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.

1.3. Green led quickly blinks twice and repeats, means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.

分类:
FAQ
2020-01-21 17:43:34
分类:
FAQ
2020-01-21
Answer

For standard models, 12months warrantee after shipment.

For premium models, 18months warrantee after shipment.

分类:
FAQ
2020-01-21 17:42:57
分类:
FAQ
2020-01-19
Answer

Usually it takes 20days depended on different items and quantity, for bigger volume, please cont

分类:
FAQ
2020-01-19 10:08:57
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TEL: 0086-755-8958 8161
FAX: 0086-755-8932 3439
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Rm710, B Biog. WEPark Hi-Tech Park,
Pinghu Street, Shenzhen, China

Shenzhen Sourcepro Technology Co., Ltd    粤ICP备19161738号

Shenzhen Sourcepro Technology Co., Ltd   

粤ICP备19161738号